Insights

I'd like to meet and talk to users, conduct user tests, and analyze data to understand users' challenges and workarounds. I'm genuinely dedicated to uncovering user obstacles, understanding their mental models, and identifying pain points. My goal is to package and share this knowledge in a comprehensible manner to ultimately enhance the user experience.

Please don't hesitate to contact me to discuss the most suitable method for your needs.

User Journeys

I'm creating stories that start from user awareness or needs and progress toward achieved goals. This process entails understanding the user's perspective, pinpointing pain points, grasping motivations, and identifying enhancement opportunities at each stage of the journey.

Although the content and format of any documentation vary depending on objectives and recipients, the goal is to understand user perceptions, track origins, and make informed design decisions to elevate the overall user experience.

Prototypes

Using low-fidelity mock-ups to create detailed interactive examples of either an entire product or a specific part of a solution is an effective method for conveying a narrative, conducting user testing, and aligning stakeholders. When you have well-defined objectives and a clear purpose, a prototype becomes an invaluable tool for addressing questions and making progress.

Please feel free to get in touch with me so we can explore how prototypes can benefit your project.

Illustrations

Visualizations, along with text, are an effective way to emphasize and explain user needs, visualize data-heavy insights, or reinforce findings from user research. I also create and use illustrations to clarify user stories and journeys, making them easier to understand and adopt.

If you'd like to see more, feel free to reach out.

Mentoring

I personally develop by supporting and helping other people progress, assisting them in setting goals, and navigating various challenges. I'd love to identify everyone's strengths and help them achieve their potential.

I've been a mentor for colleagues, a manager for product teams, advised students, and taught voice design at Hyper Island ↗. I'm a certified agile coach and a trained football coach certified by the Swedish Football Association, SvFF ↗.

Workshops

My experience in workshop organization spans diverse formats, including in-person and remote sessions across time zones. These workshops were crafted to address precise issues, to inspire collaborative ideation rooted in insights, and foster alignment among all participants. I am also available to assist and provide guidance to others looking to organize workshops.